Help for watches - Q & A

I've put together some answers to the most asked questions about watches and shopping on authentic.dk.

In the first section, you'll find small guides and information about watches, and in the  second section, you'll find answers to questions about shopping on authentic.dk.

Guides for your watches

Shopping at authentic.dk

Guides for your watches

Watch size guide

If you go back in time, wrist watches were smaller than today. Trend is pointing towards bigger watch sizes both when it comes to men's watches and women's watches.

Watches with a diameter of 42 mm (case) for women is no longer a rarity, and the average case size for women is around 39 mm today.

Watches for men today have an average case size around 44 mm, but men with wide wrists can carry big watches around 48-55 mm without any problem.

However, watches with a vintage look often comes in smaller sizes which is again gaining popularity in vintage style.

It can be hard to know which size watch will fit you. This is why I've made a watch size guide for you.

See the watch size guide

 

What does ATM (water resistance) mean?

Almost all watches on authentic.dk has an ATM value in the specifications. ATM tells you, how much water pressure the watch can withstand.

It's about the atmospheric pressure, and in the min-guide below you can read more about exactly what ATM means and read a guidance that tells your, which kind of water activity watches with different ATM values can withstand.

Read the mini-guide about ATM in wrist watches

 

What is the difference between cheap and expensive watches?

Both in the shop at authentic.dk and in other shops you can buy watches within a price range from around €80 up to €800.

Read the mini guide to learn much more about straps, movements and other watch elements

 

What is a chronograph?

In watch specifications you can sometimes read that a watch has one or more chronographs. If you are not sure what a chronograph is, you can read my mini-guide - the chronograph concept is much more simple than it sounds :)

Read the mini-guide about chronographs

 

How do I change a watch strap?

It's actually one of the easiest DIY jobs on your watch - to change the watch strap. Before you visit your local watch shop, have a look at my guide - and maybe this will encourage you to try to change the strap yourself :)

Read the mini-guide: how do I change a watch strap

  

How do I change battery in my watch?

Again, you can go to the nearest watchmaker and pay him to do it - but you can also follow my simple guide and try do change it yourself.

Read the guide: how do I change battery in my watch


Shopping at authentic.dk

 

What are the shipping costs?

It's free! I ship worldwide free of charge. 
All packages are shipped with local and global shipping partners with a track & trace number, so you can follow your package all the way.

 

What is the delivery time?

The delivery time varies a lot from country to country. The closer to Denmark, the faster the package will reach you. In general, delivery takes about 3-10 working days if the product is on stock and 4-11 working days if the product is in remote storage.
When the items is being packed, you'll get a nofication e-mail with a tracking number, and when the product is shipped, you'll also get a notification e-mail. Finally you'll receive your invoice a couple of days later - also on e-mail.
The delivery time for products in remote storage is always an estimate, as the product would first have to be shipped from the vendor to me. In rare occasions the products can be completely sold out or no longer available. In that case I'll always inform you right away.
If you're in a hurry to receive the product, feel free to  contact me and I'll see, if I can speed up the process even more :)

 

Is it possible to have the product shipped to another address?

Yes, just fill out the delivery address with the address, you want the product to be shipped to. In that case you can order a watch as a gift and e.g. have it delivered to the neighbor, so you can still surprise your boy- or girlfriend, if the watch is meant for a special occasion :)

 

Can I pickup the watch at your place?

Yes - should you come to Denmark, feel free to visit me in 8362 Hoerning and pick up the watch :) (to be honest, this answer is mostly written for Danish customers)

 

Which payment options do I have?

You can pay with VISA, MasterCard, Bitcoin and Apple Pay. You can also pay through bank wire transfer. This normally takes a couple of days to get from your bank to my bank. It is possible to pay through PayPal - please  contact me if you want to do this. There are NO excuses not to by a Danish men's watch or Danish women's watch :)

 

Are there any additional fees when I shop at authentic.dk?

No, I don't charge any additional fees at all. No administration fees, payment fees or other fees. 
However, please note that for customers outside the EU, import VAT, taxes and custom duties may be charged locally upon arrival of the package. All orders will be processed in DKK, my local currency, due to Shopify restrictions.
But hey - you always get  FREE worldwide shipping :)

 

When are the money withdrawn from my credit card?

The money are withdrawn after your package has been shipped. This is an important regulation in the Danish consumer law, so you don't end up without money and a product that has not yet been shipped.
This means you can go shopping for e.g. a  Danish designed men's watch or Danish designed women's watch with peace of mind :)

 

Is it safe to order and pay online?

You're actually better off shopping online than in a physical store when it comes to security, because your pin code is not being lurked by someone standing next to you.
authentic.dk is using SSL (Secure Socket Layer) in the payment transaction on the site, and all partners are highly approved when it comes to handling payments and security.
authentic.dk has no access to your credit card information, and I can never withdraw a bigger amount than the amount you've authorized when you placed your order.

 

Which kind of warranty do I have?

authentic.dk is an authorized Danish dealer of all watches and brands, you can buy in the shop, and I offer the full warranty for the single product in cooperation with the vendor/producer/distributor of the watch, which varies from vendor to vendor.
Moreover, you have 2 years of limited warranty according to Danish law.
This means that you'll have the same kind of warranty as if you buy the watch in the local shop.
And then it's (almost) guaranteed that you will be happy for the next  men's watch or women's watch you buy from authentic.dk :)

 

What do I do, if I want to cancel my order/purchase?

If you cancel your order within 14 days after you have received your watch, you can send it back to me in a proper, safe packaging including original box, extra straps, manuals, certificates and what else came with the watch with a statement or note saying you want to cancel your order.
Please notice that you have 14 days to return the product to me after you've stated that you want to cancel the order.
When I've received the watch and checked that it's in proper condition, I will refund the money paid for the product. Please also see the  terms & conditions regarding returning a product

 

What are my options if I want to complain?

I am obliged to offer customers within the EU the Online Dispute Resolution as a platform. You can also complain to 'Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby'. File your complain through  forbrug.dk (it's in Danish).
Finally you're always welcome to  contact me directly - this is always the quickest and easiest way, and I've never had an issue, I couldn't solve to the customers full satisfaction :)

 

Didn't you find the answer to your question?

I really want to help you - so don't hesitate to  contact me.
I normally reply within a few hours and often faster than you can write the mail (almost :)